Well that wasnt me...
Anyway thanks for the help, i think giving them a ring is the best idea then attempting to work my way through all their "press 1 if you have rabies, press 2 if you want to spread it" options.
I dont want to pay an extra 40 quid a month when our house already pays out 50 quid a month for sky, its overpriced as it is. And i shall tell them that