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Unread 17 Oct 2003, 13:32   #1
Jessara
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Lost newly upgraded paid account due to rollback
Hi.

My account was officially upgraded some 12+ hours ago but now that the rollback has happened, I have lost it. Will upgraded accounts be fixed?
Last edited by Jessara; 17 Oct 2003 at 13:53.
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Unread 17 Oct 2003, 13:54   #2
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Re: Lost newlly upgraded paid account due to rollback
looking into this for you now, it should get fixed, just need to confirm the details.
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Unread 17 Oct 2003, 13:58   #3
Jessara
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Re: Lost newlly upgraded paid account due to rollback
Thanks. Do you need my account details?
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Unread 17 Oct 2003, 14:05   #4
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Re: Lost newlly upgraded paid account due to rollback
:tongue:
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Unread 17 Oct 2003, 14:10   #5
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Re: Lost newlly upgraded paid account due to rollback
PM me your username and password and I'll look into it for you.
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Unread 17 Oct 2003, 14:12   #6
Jessara
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Re: Lost newlly upgraded paid account due to rollback
I'm not stupid....
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Unread 17 Oct 2003, 14:12   #7
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Re: Lost newlly upgraded paid account due to rollback
Quote:
Originally Posted by Jessara
Thanks. Do you need my account details?
Should not do, but lets see.

ok, im told that all the credits then were paid etc have been re-done, so it depends on exactly how you paid/upgraded.

If you bought it and put your planetarion user-id in all in one go, then it -should- be sorted now.

If it was upgraded by an account not your own, then the account that upgraded you (via its Preferences screen) needs to re-do that.

if non of this applies, and you have no credit on your Preferences screen, please let me know.
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Unread 17 Oct 2003, 14:16   #8
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Re: Lost newlly upgraded paid account due to rollback
Quote:
Originally Posted by Jessara
I'm not stupid....
Noone ever said, but this is sort of a typical thing :
They try to fix one thing, and it ends up with it not getting fixed, and 3-4 other things get "broken" :tounge:

If they cant find anything,give me a shout,and i wil pay your account
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Unread 17 Oct 2003, 14:17   #9
Jessara
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Re: Lost newlly upgraded paid account due to rollback
okay what I did to pay for my account is that I sent a money order to the Australian payment center with the user ID details, email details and everything else that the payment page requested I send. This morning (not sure when) I got an email stating that my account had been upgraded and my planet had been moved to a new gal.
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Unread 17 Oct 2003, 14:33   #10
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Re: Lost newlly upgraded paid account due to rollback
Quote:
Originally Posted by Jessara
okay what I did to pay for my account is that I sent a money order to the Australian payment center with the user ID details, email details and everything else that the payment page requested I send. This morning (not sure when) I got an email stating that my account had been upgraded and my planet had been moved to a new gal.
ok, looks like it got missed out, which is weird. Let me know your Planetarion userID or email address (use the private message/email me) and i'll see if i can get it fixed for you
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[20:27:47] <nodrog-aawy> **** i think my housemate just caught me masturbating
[11:25:32] <idimmu> you are a little piggy arent you
[13:17:00] <KaneED> i'm so closet i'm like narnia
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Unread 17 Oct 2003, 14:39   #11
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Re: Lost newlly upgraded paid account due to rollback
PM sent
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Unread 17 Oct 2003, 20:55   #12
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Re: Lost newlly upgraded paid account due to rollback
Moved to helpdesk where it will be of more use.
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