You all know I work in tech support, well we've just had the results of the 'best calls of the year' contest and I thought I'd share a few with you
Helpful descriptions.......
Quote:
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Some problem with xxxx's laptop
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Cooling is important!
Quote:
Description: Major sitewide comms failure.
Solution: [comms contractor] were involved with this... Helpdesk at [xxxx] involved with this... [xxxx] Service desk involved with this. [xxxx xxxx] involved with this...
After being interrogated by the [xxxx] lynch mob at [xxxx]. I found that the Comms hub in the office was disconnected and in its place.... A FAN.
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Obviously life's too short to waste time on useful call logs...
Quote:
Description - Server is down
Solution - Server is up
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Users apparently think mobile computing has come on further than it actually has...
Quote:
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Description - Unable to print to Lexmark z13 from laptop, nothing appears to happen (printer situated in car)
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Um...
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Description - user has spilled something on her armada e500 keyboard and mopped it up with toilet paper, has managed to get toilet paper stuck under some of the keys and would like to know how to clean it out.
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Another mobile computing enthusiast...
Quote:
Description: Unable to dial in. Error 680 - No dial tone.
Solution: Advised user to plug into a telephone line.
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Justification for an upgrade...
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Description: Hey my desktop computer only has 256MB of memory, and all my team mates are making fun of me for it. I could really use 512.
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:eek: :smiley1: 
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