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16 Feb 2004, 10:16
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#1
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Forever Delayed
Join Date: Sep 2000
Location: www.netgamers.org
Posts: 1,475
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O2 Online: The worst provider in the world?
I notice there's an O2 ad on this site...
In my experience, and that of my sister, and that of my father, and that of two friends...
O2 Online is terrible.
I'd go into details, but I'm beyond caring. Just trust me; they're crap.
So I finally decided to cancel...
1 - Call number given on O2 Online "cancellation" page
2 - Operator says "this is the wrong number, you need to call another number"
3 - Other operator "nope, go to [some webpage] and use that number"
4 - Next operator (at 50p per min) "sorry, our system is down, so we can't cancel until it's fixed"
This appalling level of customer service is why I decided to cancel. That and the fact that all the online facilities tend to be "down for upgrades". So then you have to phone premium rate numbers "because you're supposed to use the website to do xxx or yyy".
I really can't stress enough: DON'T USE 02 ONLINE!!!
M.
__________________
Firefly Oper and General l4m3r - "I Do Stuff"
O2 Rip-off campaign
<vampy> plus i hate people ... i despise humanity as a whole
pablissimo "I'm still geting over the fact you just posted a pic of your own vomit"
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16 Feb 2004, 10:24
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#2
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Registered User
Join Date: Feb 2002
Location: South Pacific
Posts: 4,911
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Re: O2 Online: The worst provider in the world?
phone vodaphone (or provider of your choice) up and say "I have a fault with my mobile, it says O2 on the screen, can you help me get rid of it please?"
they will gladly oblige.
__________________
I think it's time we blow this scene, get everybody and the stuff together..........
ok 3..... 2..... 1.. let's jam
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16 Feb 2004, 10:27
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#3
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Clerk
Join Date: Jun 2001
Posts: 13,940
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Re: O2 Online: The worst provider in the world?
I've had some problems with the O2 site too. At one stage they kept saying "Phone Customer Servcies" but then it was impossible to actually get a number from them.
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16 Feb 2004, 10:33
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#4
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Registered User
Join Date: Oct 2001
Posts: 940
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Re: O2 Online: The worst provider in the world?
I logged into the o2 site one day to find my name, address, email etc etc were all wrong.
They still had my bank details correct ofc...
I am now with Vodafone.
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16 Feb 2004, 10:39
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#5
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Forever Delayed
Join Date: Sep 2000
Location: www.netgamers.org
Posts: 1,475
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Re: O2 Online: The worst provider in the world?
Quote:
Originally Posted by Dante Hicks
I've had some problems with the O2 site too. At one stage they kept saying "Phone Customer Servcies" but then it was impossible to actually get a number from them.
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Yes! Indeed!
Good quote from website:
"Phone the number of your service provider on your bill"
I don't get a bill, as its an online account - and THEY are my service provider!!
DOH!
I'm with T-Mobile now.
Awaiting my PAC code from O2.
I've asked for it 3 times now, and each time they say "we'll get it to you right away".
O2 ARE SHITE
M.
__________________
Firefly Oper and General l4m3r - "I Do Stuff"
O2 Rip-off campaign
<vampy> plus i hate people ... i despise humanity as a whole
pablissimo "I'm still geting over the fact you just posted a pic of your own vomit"
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16 Feb 2004, 10:43
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#6
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Clerk
Join Date: Jun 2001
Posts: 13,940
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Re: O2 Online: The worst provider in the world?
Quote:
Originally Posted by Mong
"Phone the number of your service provider on your bill"
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I purchased an SMS deal with them to use their site to send x SMS's for £20 or whatever. But then there was some problem with my account, so they advised to call customer services. Fair enough.
But to get the number I had to enter my mobile phone number. BUT I'M NOT ONE OF YOUR MOBILE CUSTOMERS YOU ****WITS.
As a general rule now, I'm relucant to give my business to any company which seems overly eagerly to avoid you contacting them.
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16 Feb 2004, 10:55
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#7
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Bad Girl
Join Date: Sep 2000
Location: right here..right now
Posts: 1,055
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Re: O2 Online: The worst provider in the world?
I have a friend who works in at carphone warehouse.. this is his opinion.
Agreed, O2 suck..
T-mobile - werent great but are getting better
Vodaphone - great, but then they allways were
Orange - great, but they allways were (my provider for 5 years now, i've never had any major problems with them and those small ones i had were dealt with quickly and efficiently..but they are not the cheapest of the bunch. )
__________________
R1 - noob
R2,3,4, - ICD | R5 -ICD HC |R6 - HR Command | R7 - HR Command/NoS
R8,9,9.5,- HR HC /NoS Exec | R10 - HR HC | R10.5 - HR HC (FYTFO with LCH)
R11 -> NOW HR HC
(a round history not condusive to suceeding in exams, having a life or much sleep )
I'm not misunderstood ... I'm EVIL
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16 Feb 2004, 10:57
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#8
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cynic
Join Date: May 2000
Location: Bishop Auckland Co. Durham
Posts: 8,809
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Re: O2 Online: The worst provider in the world?
wow, its mistwraith
hi
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lazy
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16 Feb 2004, 11:16
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#9
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Bad Girl
Join Date: Sep 2000
Location: right here..right now
Posts: 1,055
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Re: O2 Online: The worst provider in the world?
hi roady.. yes I'm still here :-)
__________________
R1 - noob
R2,3,4, - ICD | R5 -ICD HC |R6 - HR Command | R7 - HR Command/NoS
R8,9,9.5,- HR HC /NoS Exec | R10 - HR HC | R10.5 - HR HC (FYTFO with LCH)
R11 -> NOW HR HC
(a round history not condusive to suceeding in exams, having a life or much sleep )
I'm not misunderstood ... I'm EVIL
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16 Feb 2004, 12:15
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#10
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Motherfracker
Join Date: May 2001
Posts: 2,985
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Re: O2 Online: The worst provider in the world?
the contracts are good but the services are shit
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16 Feb 2004, 13:46
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#11
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Bored
Join Date: Apr 2001
Location: Nottm ->Shef ->Croydon ->Manc ->Durham ->Sheffield
Posts: 6,506
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Re: O2 Online: The worst provider in the world?
Quote:
Originally Posted by Mong
Yes! Indeed!
Good quote from website:
"Phone the number of your service provider on your bill"
I don't get a bill, as its an online account - and THEY are my service provider!!
DOH!
I'm with T-Mobile now.
Awaiting my PAC code from O2.
I've asked for it 3 times now, and each time they say "we'll get it to you right away".
O2 ARE SHITE
M.
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Tell O2 that you have read the OFTEL regulations and they HAVE to give it to you within 24 hours. That usually shuts them up and they give it to you. Worked for everyone I know who's tried it anyway.
O2 online have the best tariffs but the worst customer services.
Sometimes you can get them to refund the cost of your calls though.
Heh - they sent me 2 T610's when I signed up and then a month later I got a letter saying "You were sent an extra phone by mistake, you are not meant to have it, please send it back." I ignored it because I'd rung Customer Services and they said I could keep it... Idiots.
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16 Feb 2004, 14:30
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#12
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Anal Crumb
Join Date: Apr 2000
Location: Liverpool
Posts: 1,126
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Re: O2 Online: The worst provider in the world?
Been with o2 / bt whatever for about 3 years (on o2online for a yearish) never had a problem
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(MarilynManson) Im from Scotland
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16 Feb 2004, 17:15
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#13
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Banned
Join Date: May 2001
Location: Further to the right
Posts: 19,441
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Re: O2 Online: The worst provider in the world?
Must be different over in the UK. Over here everyone leaves vodafone to go to O2
__________________
Some might ask what good is life without purpose but I'm anticipating a good lunch.
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16 Feb 2004, 17:26
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#14
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Next goal wins!
Join Date: Sep 2000
Location: London
Posts: 5,406
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Re: O2 Online: The worst provider in the world?
O2 are cheaper, but they are crap
i used to be vodafone pay as you go, im now on a contract o2. I certainly get less network coverage now, but im nearly always in a city anyway.
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bastard bastard bastard bastard
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16 Feb 2004, 17:46
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#15
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Darling
Join Date: Dec 2000
Location: Edinburgh
Posts: 890
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Re: O2 Online: The worst provider in the world?
my mobile is with virgin at the moment. i anticipate a change of provider as soon as i requre any form of any support. but i havn't ever needed to, in many years of using phones
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16 Feb 2004, 19:49
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#16
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cynic
Join Date: May 2000
Location: Bishop Auckland Co. Durham
Posts: 8,809
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Re: O2 Online: The worst provider in the world?
been with orange for nearly 4 years now and never really had any maajor problems, and the minor ones have always been cleared up very quickly indeed (basically as soon as i phone them)
i am also on my third free phone from them so i am prefectly happy where i am
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lazy
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16 Feb 2004, 21:01
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#17
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so f*cking zen
Join Date: Jan 2003
Location: Hitting Bottom
Posts: 8,499
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Re: O2 Online: The worst provider in the world?
Is Mistwraith really a girl?
__________________
On a long enough timeline, the survival rate for everyone drops to zero.
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16 Feb 2004, 23:43
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#18
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Heh
Join Date: Nov 2003
Location: Winchester
Posts: 527
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Re: O2 Online: The worst provider in the world?
The Future is bright, The Future is Retro V1
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17 Feb 2004, 01:21
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#19
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Has Soup On His Head
Join Date: Aug 2000
Posts: 10,095
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Re: O2 Online: The worst provider in the world?
Quote:
Originally Posted by Dace
Is Mistwraith really a girl?
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RULE NUMBER 1 OF THE INTARWEB SAYS NO!!!!!!!!!!!!!!!!!!!!
__________________
And the Banker, inspired with a courage so new
It was matter for general remark,
Rushed madly ahead and was lost to their view
In his zeal to discover the Snark
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17 Feb 2004, 01:23
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#20
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Clerk
Join Date: Jun 2001
Posts: 13,940
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Re: O2 Online: The worst provider in the world?
Quote:
Originally Posted by JonnyBGood
Must be different over in the UK. Over here everyone leaves vodafone to go to O2
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In my day someone would have already made fun of Irish people being backward by now.
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17 Feb 2004, 01:29
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#21
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cynic
Join Date: May 2000
Location: Bishop Auckland Co. Durham
Posts: 8,809
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Re: O2 Online: The worst provider in the world?
my friend phoned vodaphone today to cancel his contract (he is going to o2 as he wants the xda 2)
apparently they nearly cried and offered him shitloads of free stuff to stay
(he spends about £250 a month on his vodaphone moblie, there go their christmas bonuses this year!)
__________________
lazy
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17 Feb 2004, 01:41
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#22
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:alpha:
Join Date: May 2002
Location: London, UK
Posts: 7,871
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Re: O2 Online: The worst provider in the world?
__________________
"There is no I in team, but there are two in anal fisting"
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