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Unread 18 Feb 2004, 23:48   #1
Quazi Starbucks
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to take the money. Or choose the Secret box
After getting my solicitor to write to evesham.com about my problem with my laptop (3 times attempted repair, no fully functional laptop since November). I have had a reply offering a full refund.

Now, do I take the money or take them to court?
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Unread 18 Feb 2004, 23:50   #2
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Re: to take the money. Or choose the Secret box
Can you afford to take them to court and lose?

I'd be boring (and probably rational) and take the laptop.
Depends what your solicitor says, although he prolly wants more pay!
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Unread 18 Feb 2004, 23:55   #3
Quazi Starbucks
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Re: to take the money. Or choose the Secret box
The evidence both I and trading standards have would mean a win in court, but will it be worth it?
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Unread 18 Feb 2004, 23:57   #4
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Re: to take the money. Or choose the Secret box
What are you likely to get? Or is that the question!?
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Unread 19 Feb 2004, 00:02   #5
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Re: to take the money. Or choose the Secret box
Going to court is a waste of money. There going to go court and say they offered you a refund and the court is just going to tell you to take it. It was a responiable fix for their faliure to meet your contract terms.

Business Law 101.
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Unread 19 Feb 2004, 00:09   #6
Quazi Starbucks
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Re: to take the money. Or choose the Secret box
ahh well, I will accept the refund terms and then generate as much bad PR for the company as I can
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Unread 19 Feb 2004, 00:49   #7
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Re: to take the money. Or choose the Secret box
Quote:
Originally Posted by Quazi Starbucks
ahh well, I will accept the refund terms and then generate as much bad PR for the company as I can
You'll post here and on SA?
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Unread 19 Feb 2004, 00:55   #8
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Re: to take the money. Or choose the Secret box
The Box The Box!!!!!!!!!
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Unread 19 Feb 2004, 09:12   #9
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Re: to take the money. Or choose the Secret box
Intrepid is correct. The court could think you were being unreasonable by not accepting the refund (although you could say they only offered this after considerable pressure, etc, etc) and anyway, all they'd offer you in a settlement would be the cost of the laptop + costs (so you'd only break even anyway).

edit : If you wanted to be petty you could ask for a refund of any related costs of this debacle (e.g. any telephone calls you've made - if you can prove their cost via an itemised bill, any petrol spent travelling to/from their offices and stuff like this). Most companies in their compensation procedure will allow a small amount of things like this to be refunded (up to say £50).
Last edited by Dante Hicks; 19 Feb 2004 at 09:20.
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Unread 19 Feb 2004, 09:27   #10
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Re: to take the money. Or choose the Secret box
It's all just a waste of time, both for you and them. Take the refund. You can't actually make any money on this. All you can expect to do is as Dante and Interpid00 said.
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Quote:
Originally Posted by Nodrog
I wish we could trademark for a less shitty poster
hahahahahahaha, get it?
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Unread 19 Feb 2004, 09:30   #11
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Re: to take the money. Or choose the Secret box
sue them for $100,000,000 like any normal American would do
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Unread 19 Feb 2004, 09:36   #12
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Re: to take the money. Or choose the Secret box
It's the UK! They don't have $ there
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Quote:
Originally Posted by Nodrog
I wish we could trademark for a less shitty poster
hahahahahahaha, get it?
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Unread 19 Feb 2004, 10:50   #13
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Re: to take the money. Or choose the Secret box
just take the money, going through court wil not get you any more, although if you can get them for some costs as well it would be nice
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Unread 19 Feb 2004, 11:34   #14
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Re: to take the money. Or choose the Secret box
It depends on your motive.

They are desperate to settle out of court, because a court action gains publicity they do not want.

It won't gain you anything, however.
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Unread 19 Feb 2004, 12:42   #15
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Re: to take the money. Or choose the Secret box
Only Americans and twats sue.
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Unread 19 Feb 2004, 12:48   #16
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Re: to take the money. Or choose the Secret box
Quote:
Originally Posted by Toccata & Fugue
Also publicity wise, let's be clear, the tabloids probably won't latch on to this story.
But people in the industry will. It also gives ammunition to the competitors ('Don't go to Evesham, they've been successfully sued for bad service') and they're likely to bring it up a lot as a sales pitch.
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