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Unread 18 Jan 2004, 20:53   #1
skiddy
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Actimel

That stuff from Danone,

Where it's like healthy bacteria or something in a milk drink.

And there's the advert where she goes into the supermarket and says that she hasn't felt any different after drinking it.

And they say that they'll give you your money back if you don't feel any better after two weeks.

How do they do the proving thing?
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Unread 18 Jan 2004, 20:58   #2
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Re: Actimel

Does it really matter?
I doubt anyone here has fallen for it.
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Unread 18 Jan 2004, 21:01   #3
Dante Hicks
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Re: Actimel

Most of these things you don't need to prove it. You just say you're dissatisfied.

But they might require you to send all empty containers (or proof of purchase) to them, you paying the P&P.

They realise the number of people who can actually be bothered to do this is fairly small. I think on the side of Walkers Crisps they have a claim that if you're not happy, send them the wrapper + letter on why you weren't happy and they'll exchange it for you. Or something. Again, the number of people willing to do that is small enough for them to afford the relatively good PR such an offer entails.
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Unread 18 Jan 2004, 21:04   #4
SYMM
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Re: Actimel

Cost of crisps: 25p
Cost of stamp: 27p
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Unread 18 Jan 2004, 21:06   #5
Dante Hicks
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Re: Actimel

Quote:
Originally Posted by SYMM
Cost of crisps: 25p
Cost of stamp: 27p
Well, exactly. I'm sure you could save up enough wrappers to make it worth your while but they're still going to be dealing with a tiny number of people. Plus, any genuine feedback they get on their products is probably welcome anyway.
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Unread 18 Jan 2004, 21:06   #6
Madina
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Re: Actimel

Quote:
Originally Posted by Dante Hicks
Most of these things you don't need to prove it. You just say you're dissatisfied.

But they might require you to send all empty containers (or proof of purchase) to them, you paying the P&P.

They realise the number of people who can actually be bothered to do this is fairly small. I think on the side of Walkers Crisps they have a claim that if you're not happy, send them the wrapper + letter on why you weren't happy and they'll exchange it for you. Or something. Again, the number of people willing to do that is small enough for them to afford the relatively good PR such an offer entails.
you are quite correct about sending off the packet and the remains of the product, you then get an exchange/refund. I once bought a kitkat chunky and it was solid chocolate, so i sent it to nestle along with a letter and they sent me a box of kitkat chunkys and a letter back. not bad really
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Unread 18 Jan 2004, 21:28   #7
Evergreen
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Re: Actimel

Yah usually these companies can be quite courteous.

If you take the effort to complain.

Lest they find out that you were an investigative journalist who needs something to fill a few pages during a quiet week for a daily rag.

(You'll find the companies with more to be guilty about are more generous. Like those who abuse labour and other things in Africa like nestle.)
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