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Unread 20 Jul 2003, 16:54   #1
sword
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sword is infamous around these partssword is infamous around these partssword is infamous around these parts
Complaint
The following thread is very loosely based on a true story*

I called my insurance company yesterday to get a quote for car insurance. Somebody called Tanya answered and said "Thank you for calling Star Insurance customer services, my name is Tanya. How may I help?".

I asked for a quote but she said I had to phone the sales line, for which she gave me the telephone number. I called the sales line and somebody called Tanya answered. She said "Thank you for calling Star Insurance sales, my name is Tanya. How may I help?".

I said "I just spoke to you and you told me to call sales?".

She said "Thats right sir, how may I help you?".

I replied "Well like I said, I want a quotation please".

She answered "I'm sorry sir, we can only issue quotations between Monday and Friday".

I asked "Well why didn't you tell me that before?".

She replied "Because you have to phone sales for a quotation".

I said "Thats rediculous, let me speak to your manager".

She put me through to her manager, John, and I told him that I wanted to complain about Tanya's poor customer service.

Unfortunately, John told me I would have to phone the customer complaints line, for which he gave me the number.

I called the customer complaints line, and Tanya answered.

*No its not
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Unread 20 Jul 2003, 16:56   #2
KaneED
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god help you oldy
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Unread 20 Jul 2003, 16:58   #3
Woof
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Have an accident just to make Star Insurance pay out!
That'll teach Tanya a lesson.
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Unread 20 Jul 2003, 17:20   #4
SYMM
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Unread 20 Jul 2003, 18:09   #5
Pyr0 MK III
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heh
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Unread 20 Jul 2003, 23:49   #6
skiddy
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Made me laugh/
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Unread 20 Jul 2003, 23:52   #7
Dante Hicks
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Re: Complaint
Quote:
Originally posted by sword
I said "I just spoke to you and you told me to call sales?".
I used to work in a call-centre where this is what used to happen (i.e. you'd tell them to ring another number and they would ocassionally come back to you). The reasoning was that (a) dealing with a cusomter support query on the tech line messed up the stats, (b) it made customers lazy if you let them not re-dial and (c) it was a useful way of getting rid of annoying wankers.

Is it possible, in this imaginary scenario, that Tanya (a sub-conscious entity representing someone) was trying to get rid of you?
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Unread 21 Jul 2003, 00:07   #8
Leshy
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Give Muslim Tanya's number.
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Unread 21 Jul 2003, 06:45   #9
Mirai
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that was stupid
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Unread 21 Jul 2003, 06:55   #10
Deepflow
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ive been awake 22 hours and it was predictable.
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Unread 21 Jul 2003, 09:42   #11
Woof
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Quote:
Originally posted by Leshy
Give Muslim Tanya's number.
I don't think Sword hates Tanya that much!
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Unread 21 Jul 2003, 09:51   #12
Structural Integrity
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"Tanya".... that sounds like something I'd like to find next to me in bed in the morning.
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Unread 21 Jul 2003, 10:10   #13
CrashTester
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Unread 21 Jul 2003, 11:56   #14
Radical Edward
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Quote:
Originally posted by Structural Integrity
"Tanya".... that sounds like something I'd like to find next to me in bed in the morning.
then you let her down.

this is the only applicable response, since if it was a real woman you wouldn't remember her name.
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