[Rids]

Sounds like you've got an arrogant jobsworth working in your HR team. I'm direct about things so I'd ask to arrange a little chat with them, and then tell them they're a ****.

Also, for future reference, never give the ****ers any proof. Sending an email is stupid, it can be printed, they have a hardcopy, they can prove you did it.

Phone somebody up and say the same thing down the phone and unless everything you say is recorded (possible since its the passport office I guess) they cant prove you just told them they're a ****ing idiot.